General terms & conditions

Prices and payment

Unless otherwise specified, all prices exclude applicable state and sales tax.

All prices shown in the shop are non-binding. Prices are continuously updated. In the event of an incorrectly stated price, Micro Nordic reserves the right not to supply the goods at the price stated. Payment terms are either fourteen (14) days or thirty (30) days net from the invoice date. Credit Terms are provided for by our banking partner; a 2% interest will be applied to Invoices not paid by the due date; and processed for collection 35 days after Invoice Due Date.

Shipments

Goods that are in stock are usually delivered within two to three (2-3) working days. Delivery of certain goods coming from external stock may take up to ten (10) working days. Customers will be notified by e-mail of delivery times for goods that are out of stock. The shipment of goods to the Customer are paid for and insured by Micro Nordic USA. The Customer must notify shipper of any visible damage to the package at the time of receipt. Micro Nordic Sales must be notified within 24 hours in the event that goods are received in damaged condition.

Return Merchandise Authorization (RMA)

Return Authorization (RMA) is required on ALL products being returned for ANY reason. An electronic RMA form is available at the link above – Micro Nordic will provide a response within 2 business days. Product returns, no matter the reason, must be shipped prepaid and insured by the Customer; Micro Nordic will NOT accept receipt of COD shipments.

Customers may return new or unutilized product within 5 days if returned unopened and in its original packaging. Micro Nordic may charge a restocking fee of up to 20% as well as for costs for shipping of product to Customer.

Warranty

Micro Nordic offers one (1) year’s replacement on all new goods and ninety (90) days’ warranty on all refurbished goods. The warranty is valid from the invoice date unless otherwise specified or agreed.

Customer must return the defective Equipment to Micro Nordic within ten (10) days of receipt of the Replacement Equipment. Micro Nordic will pay for the costs to ship any “Repaired or Replacement Equipment” to the Customer using Micro Nordic’s preferred carrier.

This warranty does not apply to any failure of the Equipment as a result of misuse, abuse, accident, neglect or mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, flood, fire or other natural disasters, physical damage, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications. Micro Nordic will, without question, provide the Advance Replacement equipment in support of the Customer, but reserves the right to back charge for the repair or replacement as well as for the shipping costs of Advance Replacement equipment, at the then advertised price, where it has been determined that the failure of Customer equipment returned is due to above listed reasons not covered by the warranty.

This warranty does not apply to any new OEM branded equipment for which Micro Nordic is an authorized reseller or any new OEM branded equipment acquired for resale by Micro Nordic from an authorized reseller. Warranties for such equipment are provided solely by the manufacturer of the equipment. MICRO NORDIC EXPRESSLY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY SUCH EQUIPMENT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHATSOEVER.

To the extent it is authorized, Micro Nordic will pass through to the Buyer any transferable warranties. Micro Nordic’s sole responsibility with respect to any such warranties is to provide Buyer with reasonable assistance in its efforts to have the manufacturer honor the warranties.

This warranty does not apply to any products purchased in wholesale transactions. This warranty does not cover software products, batteries, licenses or any services, including SMARTnet and other maintenance services. Micro Nordic disclaims any warranty, express or implied, for such goods and services, except as separately agreed to in writing by Micro Nordic.

EXCEPT AS SET FORTH ABOVE, OR AS OTHERWISE AGREED TO BY MICRO NORDIC IN WRITING, MICRO NORDIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH REGARD TO THE EQUIPMENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT.

THE REMEDY OF REPAIR, REPLACEMENT OR REFUND, AS DETERMINED IN Micro Nordic’s SOLE DISCRETION, WILL BE THE EXCLUSIVE AND SOLE REMEDY OF BUYER WITH RESPECT TO ANY CLAIMS BASED ON THE EQUIPMENT. IN NO EVENT SHALL MICRO NORDIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONTINGENT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR GOODS, LOSS OF PROFITS OR REVENUE OR LOSS OF USE.

WARRANTY COVERAGE SET FORTH ABOVE TERMINATES UPON THE SALE OR TRANSFER OF THE EQUIPMENT BY BUYER TO ANOTHER PARTY.

The warranty does not cover:

• Goods that the customer has attempted to modify or repair.
• Goods that have become defective as a result of abuse or misuse of the goods.
• External factors, such as lighting and fire.
• Failure to observe environmental instructions (e.g. temperature and humidity).
• Normal wear and tear and wearing parts (e.g. printheads, batteries etc.).

For questions about warranties, repairs etc., please contact us on tel: +27 87 550 1939.

Returns

Goods that are defective on delivery may be returned.
Claims must be made as soon as possible and within five (5) days of receipt of the goods. The return of goods can only take place on agreement with Micro Nordic’s sales and order department.

Micro Nordic cannot be held liable for operating losses, loss of profit or other direct/indirect losses resulting from goods supplied by Micro Nordic.

Micro Nordic sells goods exclusively to registered companies with a valid VAT number and is therefore not subject to consumer protection legislation.

If a customer is given written permission to return goods that are not defective, the goods must be returned to Micro Nordic no later than five (5) days after such permission has been given in a perfect condition and in the original packaging with a delivery note and copy of the invoice, undamaged and intact.

Micro Nordic applies a handling and return fee of 20% of the invoiced price of the goods and costs, if any, for the replacement of damaged packaging and defective goods. Returns must always be sent back in their original packaging accompanied by the delivery note and a copy of the invoice.

Webshop content

The webshop contains a high volume of data and prices that are continuously updated. Micro Nordic therefore reserves the right continuously to modify the information on its website.

Micro Nordic cannot guarantee that the website pages or linked pages are free of viruses and cannot be held liable for damage arising from such viruses. All website pages are solely subject to Danish law. All prices are non-binding. Micro Nordic reserves the right to modify, update or delete online pages without notice.

Limitation of liability

LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES: PURCHASER ACKNOWLEDGES THAT Micro Nordic IS NOT THE MANUFACTURER OF THE EQUIPMENT OR THE AGENT OF THE MANUFACTURER. Micro Nordic SHALL HAVE NO LIABILITY TO PURCHASER FOR ANY CLAIM, LOSS OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY, INDIRECTLY, INCIDENTALLY OR CONSEQUENTIALLY BY THE EQUIPMENT, BY ANY INADEQUACY THEREOF OR DEFICIENCY OR DEFECT THEREIN, BY ANY INCIDENT WHATSOEVER IN CONNECTION THEREWITH, ARISING IN STRICT LIABILITY, NEGLIGENCE OR OTHERWISE. EXCEPT AS EXPRESSLY CONTAINED HEREIN, THE EQUIPMENT IS SOLD BY MICRO NORDIC “AS IS” AND THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND PROVIDED BY MICRO NORDIC INCLUDING THOSE OF MERCHANTABILITY, DURABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE WITH RESPECT TO THE EQUIPMENT, OR PATENT, TRADEMARK AND COPYRIGHT INFRINGEMENT AND MFP EXPRESSLY DISCLAIMS THE SAME. 

If the Equipment or any part thereof is new equipment, Purchaser acknowledges receipt of product warranty information provided by the manufacturer. Purchaser further acknowledges that its sole remedy for the breach of such warranty shall be against the manufacturer and not against Micro Nordic, and that any such breach shall not affect the obligations of the Purchaser to Micro Nordic hereunder.