Panasonic Toughbook 20 FAQ

Panasonic Toughbook 20 FAQ

Read the most frequently asked questions in our Panasonic Toughbook 20 FAQ. If you have further questions feel free to address our ChatBot or contact sales. 

What is a detachable laptop?

A detachable laptop features a removable keyboard, allowing users to switch between laptop and tablet modes. When a keyboard is unnecessary, users can detach it and carry just the tablet, significantly reducing weight and bulk.

How do 2-in-1s, convertibles, 360s, detachables, laptops, and tablets differ?

2-in-1 PCs include several types:

• Convertibles: These have displays that swivel left and right, enabling a switch from laptop to tablet mode while keeping the keyboard attached.
• 360s: These feature displays that fold backward to convert from a laptop to a tablet.
• Detachables: These allow the keyboard to be removed completely, providing the option of carrying a lightweight tablet.

Unlike detachable laptops, standard laptops open only in clamshell mode. Tablets typically do not have physical keyboards and offer only software keyboards or optional keyboard accessories. Detachable laptops are designed as cohesive units with both a tablet and keyboard.

What are the differences between a keyboard dock, keyboard cover, and keyboard base?

• Keyboard Docks: Include ports and/or a separate battery, extending the laptop’s functionality.
• Keyboard Covers and Bases: Lack ports and batteries.

Is the keyboard dock included with the TOUGHBOOK 20, or do I need to purchase it separately?

The TOUGHBOOK 20 comes with both the tablet and the keyboard dock, so there is no need to purchase the dock separately.

Can I buy just the tablet without the keyboard dock?

No, the tablet is not available for purchase separately.

Is it possible to purchase an additional keyboard dock?

Yes, you can purchase additional keyboard docks to enhance convenience, especially if you want multiple keyboards for one tablet.

Can I use the keyboard dock when it is detached from the tablet?

No, the keyboard dock cannot be used independently. However, if it has the optional second battery accessory, it will charge when plugged into an outlet.

Do I need to pair my keyboard dock with the tablet?

No pairing is required. Simply attach the tablet to the keyboard dock, and they will instantly recognize each other. This physical connection eliminates the connectivity issues and battery drain associated with Bluetooth® keyboards.

Does the TOUGHBOOK 20 have a mechanism to prevent accidental detachment of the keyboard dock?

Yes, the keyboard dock is equipped with a lock to prevent it from accidentally falling off.

Are there Kensington lock slots on both the tablet and keyboard dock?

Yes, both the tablet and keyboard dock have Kensington lock slots. The tablet’s lock slot secures both the tablet and keyboard dock.

Does the TOUGHBOOK 20 have a fan?

No, the TOUGHBOOK 20 is fanless, making it quieter and easier to sanitize while eliminating the risk of fan breakage found in other PCs.

Does the TOUGHBOOK 20 come with a stylus and tether?

Yes, a stylus and tether are included with the device.

Is the backlit keyboard adjustable?

Yes, the backlit keyboard offers four levels of brightness, in addition to an “off” setting.

Can I use the touchscreen while wearing gloves?

Yes, the touchscreen can be used with gloves. Panasonic provides a special setting for glove use, unlike normal capacitive displays that do not work with gloves.

Can the TOUGHBOOK 20 be used in the rain?

Yes, with its IP65 all-weather design, the TOUGHBOOK 20 can be used in the rain. It features a special rain mode for its display, unlike normal capacitive displays that don’t function well in wet conditions.

What are the battery options for the TOUGHBOOK 20?

The TOUGHBOOK 20 includes an integrated bridge battery and offers an optional second battery accessory for the keyboard. The optional battery doubles the device’s battery life and matches the standard tablet battery.

What is a bridge battery?

The bridge battery provides users with a minute to hot-swap the tablet battery without needing to shut down or suspend the device.

What is Always-on USB?

The Always-on USB port allows peripherals, like phones, to charge even when the TOUGHBOOK 20 is powered off. The USB port labeled “SS CHG” on the tablet supports this feature, which can be disabled to maximize battery life.

What is USB rapid charging?

The USB rapid charging feature uses a special 1.5A USB port to charge compatible peripherals more quickly. The “SS CHG” labeled USB port on the tablet supports this functionality. Users can also disable this feature if desired.

What is Power-on AC?

The TOUGHBOOK 20 can be configured to automatically power on when connected to an external power source, such as an electrical outlet.

What functions do the A1/A2 buttons have?

The A1 and A2 buttons are user-definable for customizable functionality. By default, A1 opens the Panasonic dashboard utility, while A2 allows users to configure the functions of both buttons, such as opening programs or adjusting brightness.

Which integrated options require a tall bottom panel?

If the TOUGHBOOK 20 includes an optional serial port, a second USB, or a Magstripe reader (all on the tablet portion), it will require a tall bottom panel.

Are there any limitations for units with the tall bottom panel?

While TOUGHBOOK 20 units with a tall bottom panel can still be used with the desktop and vehicle dock accessories, they cannot be used in convertible mode (with the tablet removed and flipped).

How does the TOUGHBOOK 20 form factor compare to the TOUGHBOOK 19?

The TOUGHBOOK 19 is a convertible laptop with an attached keyboard, whereas the TOUGHBOOK 20 is a detachable PC with a removable keyboard dock, offering both laptop and tablet functionality.

How does the keyboard on the TOUGHBOOK 20 compare to the TOUGHBOOK 19?

The TOUGHBOOK 20 features keys that are 16% larger than those on the TOUGHBOOK 19, facilitating faster and more natural typing with fewer errors.

Ulrik Maxen: Specialist in rugged computers and mobile scanners

Ulrik is an industry veteran with over two decades of expertise working with rugged computers and mobile barcode scanners. Brands include Panasonic, DELL, Getac, Zebra, and Honeywell/Intermec. He is known for his commitment to delivering products and solutions that increase operational efficiency. Dedicated to following new market trends and client satisfaction, Ulrik is a trusted advisor where rugged computers and mobile barcode scanners must be deployed.